Among the many completely different crypto platforms competing out there, StormGain has distinguished itself with revolutionary options to spice up its customers’ earnings. The change was first famous on the scene for its user-friendly interface at a time when many new customers have been turning into interested in crypto buying and selling for the primary time.
In just some years, the corporate and the platform alike have turn out to be a power to be reckoned with within the crypto buying and selling world. We spoke to some of StormGain’s workforce members to get some perception into what makes the service tick and the way it feels to work on the cutting-edge crypto firm.
Proper from the start, the consumer expertise was at all times on the centre of what StormGain does. We needed to make a crypto buying and selling platform that was accessible to everybody. This meant designing an interface that shows numerous data in an easy-to-understand approach and — right here’s the kicker — is straightforward to learn on a smartphone display screen!
That’s no simple process, so we’re actually pleased with what we’ve managed to attain with the platform’s design. Attempt it out, and also you’ll see. You’ve bought completely different charts and analytical instruments, buying and selling indicators, the order ebook, value data, wallets and extra, all accessible at your fingertip. It took numerous lengthy hours, brainstorming periods, checks and completely different iterations, however we’re actually pleased with what we constructed. Even within the early days, consumer suggestions at all times praised how simple StormGain was to make use of in comparison with rivals, and since then, we’ve solely made it higher.
Essentially the most enjoyable a part of the job is attempting to consider new options, like introducing new devices or a approach to enhance the interface or tweaks to the financial mannequin that saves our customers more cash. We’re at all times researching to maintain our finger on the heart beat of recent traits and combine them into our new options. We take a look at trade thought leaders, consumer suggestions, what the competitors is as much as, and take into consideration how we are able to make StormGain even higher. One of the best occasions are when a brand new characteristic meets a consumer’s wants that they didn’t even know they have been lacking, after which they’d by no means go with out it!
Shoppers don’t realize it, however they see our work on a regular basis with out actually noticing. A colleague truly referred to as us the beating coronary heart of the corporate. That’s as a result of we work in 24/7 shifts to verify there aren’t any bugs with the value you see on display screen or a buying and selling instrument’s value or behaviour and that the platform retains operating rapidly and easily. The crypto market is fast-paced, with numerous necessary modifications from one second to the subsequent. The very last thing anybody would need is to lose out as a result of the app freezes, crashes or one thing else, so we’re at all times watching and checking. To the consumer, it at all times ‘simply works’, however that’s as a result of we’re laborious at work!
As a result of our shoppers are in all types of various nations and time zones, everybody on the workforce has to work nights generally. The sunshine’s on within the StormGain places of work! It will possibly get very intense as a result of different departments are at residence sleeping. I keep in mind throughout one evening shift, once I was fairly new to the corporate, I seen a slowdown on the platform and realised I used to be going to have to repair all of it on my own! However luckily, we get numerous coaching and mentorship after we be part of this division, so I used to be capable of deal with it rapidly with out waking up any colleagues!
StormGain isn’t like some other crypto change, and our mission is to get the phrase out about that. We wish to get folks excited, so it’s thrilling work for us, too! We’ve these huge sports activities partnerships, and as a soccer fan, it’s been a dream come true to satisfy the gamers from S.S. Lazio and Newcastle United and to see the pitch in our enterprise conferences. However as a marketer, it’s even higher to see the faces of the fortunate shoppers who win our competitions and get VIP excursions and match tickets.
Soccer is necessary for us as a result of the features of successful via perseverance and luck, in addition to followers’ group spirit, are the identical values we now have as an organization, and we wish to share that with our shoppers. One other huge side of the job is making folks conscious of what makes StormGain completely different, and dare I say higher, than the rivals.
For instance, we now have a very revolutionary profit-sharing mannequin, the place StormGain solely takes charges on worthwhile trades. There’s additionally our Bitcoin Cloud Miner that awards free Bitcoin to customers the extra they commerce. The thought for this got here after we made a promotion across the holidays that gave away a free Bitcoin. It generated big curiosity amongst our buyer base as a result of it seems that individuals like free stuff. Who knew?! So, to maintain that vitality going, we considered a approach we might give again to our group that rewards long-term engagement and that everybody can entry. Now everybody who makes use of StormGain can get free Bitcoin, and it rewards energetic merchants with a quicker mining fee.
We’ve numerous good perks like that, and most of the people wanting round for a platform may not know what a giant distinction they’ll make when it comes to profitability. So we work with writers, video makers, editors and translators to get the phrase out. And based mostly on all the brand new customers we get every single day, we’re pleased that the message is being heard!
Etienne, Buyer Help
StormGain was designed to be simple to make use of, and it automates as a lot as attainable. However we are able to’t overlook the necessity for human contact. Actually, it’s usually a very powerful a part of what we do! There’ll at all times be individuals who have questions on how stuff works. Perhaps they’re having issue doing one thing they need on the platform, and that’s the place we are available in. We perceive how necessary the cash — in no matter asset — is to the shopper, so we’re at all times dedicated to discovering an answer for them. As a result of we’re the primary level of contact for many of our customers, we get to know them fairly effectively, and find out about their ambitions, what they wish to do with their earnings and so forth. We’re additionally those that find out about one thing customers need that the Product workforce hadn’t thought of, so we go that on to our designers.
As a result of we now have prospects everywhere in the world, one of many nice issues concerning the workforce is attending to know all of the completely different language audio system we now have. In fact, most of us can converse English, however we even have native audio system of Russian, Spanish, German, and the listing goes on! The entire firm is kind of multicultural, however that is the division the place you see it probably the most.
The hardest a part of the job is due to the large progress recently, there are increasingly more prospects. And it’s true that they generally want to attend a bit longer for a response. That’s as a result of each contact with StormGain is answered by an actual individual on the workforce who has truly seemed on the situation intimately. No copy-paste or automated responses. That’s only a waste of individuals’s time.
The humorous factor about buyer care is that you just usually begin talking to shoppers who’re in a very dangerous temper, however you’ll be able to flip them into your finest pal. One scenario I’ll at all times keep in mind, a consumer had a problem withdrawing some crypto that he needed to make use of to purchase a marriage ring — as you’ll be able to think about, that’s a very emotional scenario! In fact, I resolved this for him and bought to know the story, and by the top, he was so pleased that I acquired a marriage invitation and a promise that he would identify his first little one after me — I’m nonetheless ready to listen to about that!
Conclusion from CEO, Alex Althausen
I at all times get requested to make statements for interviews, however this time, it’s very nice to sit down again and let the completely different workforce members converse for themselves and their experiences. All of the completely different departments know one another and work carefully collectively, and numerous nice friendships have been made at work. I’m actually pleased with the workforce that we put collectively at StormGain. It’s a giant household of geeks, and the product is our child that all of us work collectively to boost and take care of with love.